Privacy Policy

Effective Date: January 11, 2025
Last Updated: January 11, 2025

This Privacy Policy explains how United Lanes LLC, doing business as TriLane.co ("TriLane," "we," "us," or "our"), collects, uses, and protects your information when you use our website and services at trilane.co (the "Service").

By using TriLane, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

When you create an account or use our Service, we may collect:

• Email address (required for account creation)
• Google account information (if you sign up via Google)
• DOT number and MC number (optional; used to populate your carrier profile)
• Payment information (processed and stored by Stripe, our payment processor—we do not store full credit card numbers)
• CRM notes and saved routes (data you create within the Service)

1.2 Automatically Collected Information

We automatically collect certain information when you use the Service:

• Usage data: Pages viewed, features used, search queries, time spent on the Service
• Device information: IP address, browser type, operating system
• Cookies and tracking technologies: We use cookies for authentication (via Clerk) and analytics (via Google Analytics)

1.3 Publicly Available Data

We collect and display publicly available information from the Federal Motor Carrier Safety Administration (FMCSA) and Department of Transportation (DOT) databases, including:

• Broker contact information (company names, addresses, phone numbers, emails)
• Carrier authority data (when you provide your DOT number)

This data is publicly accessible and is not considered personal information belonging to you or any third party.

2. How We Use Your Information

We use your information to:

• Provide the Service: Enable account access, broker searches, route optimization, CRM features, and customer support
• Process payments: Via Stripe (see Section 4)
• Send transactional emails: Account confirmations, password resets, billing notices (via Resend)
• Marketing communications: Product updates, tips, and promotional emails (you can opt out at any time)
• Analytics and improvements: Understand how users interact with the Service to improve features and performance
• Prevent fraud and abuse: Detect and prevent unauthorized access, scraping, or illegal use of the Service

3. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

We may share your information with:

• Service providers: Stripe (payment processing), Resend (email delivery), Clerk (authentication), Google Analytics (usage tracking), and TiDB (database hosting)
• Legal compliance: If required by law, court order, or government request
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

We do not use your personal information to create, enrich, or share any public datasets or databases.

4. Third-Party Services

4.1 Stripe (Payment Processing)

We use Stripe to process payments. Stripe collects and stores your payment information securely. We do not have access to your full credit card details. Stripe's privacy policy is available at stripe.com/privacy.

4.2 Clerk (Authentication)

We use Clerk to manage user authentication and account security. Clerk's privacy policy is available at clerk.com/privacy.

4.3 Resend (Email Delivery)

We use Resend to send transactional and marketing emails. Resend's privacy policy is available at resend.com/legal/privacy-policy.

4.4 Google Analytics

We use Google Analytics to analyze usage patterns. Google Analytics may collect information about your device and browsing behavior. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Authenticate users: Maintain your login session (via Clerk)
• Analyze usage: Track which features are used most often (via Google Analytics)

You can disable cookies in your browser settings, but this may limit your ability to use certain features of the Service.

6. Data Retention and Deletion

6.1 Active Accounts

We retain your information for as long as your account is active or as needed to provide the Service.

6.2 Cancelled or Expired Accounts

If you do not renew your subscription, we will delete your personal information and user-generated content (CRM notes, saved routes) within 30 days of expiration.

6.3 Your Right to Delete

You have the right to request deletion of your personal information at any time by emailing info@trilane.co. We will delete your data within 30 days of your request, except where we are required to retain it for legal or accounting purposes.

7. Data Security

We take reasonable measures to protect your information, including:

• Encryption: All data is transmitted over HTTPS
• Secure storage: User data is stored in TiDB, which uses industry-standard security practices
• Access controls: Only authorized personnel have access to user data

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (see Section 6.3)
• Opt-Out: Unsubscribe from marketing emails at any time (link provided in every email)

To exercise these rights, contact us at info@trilane.co.

8.1 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell your personal information.

8.2 European Residents (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, correct, delete, and port your data. Our legal basis for processing your data is your consent and our legitimate interest in providing the Service.

9. Children's Privacy

TriLane is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on the Service. Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

By using TriLane, you acknowledge that you have read and understood this Privacy Policy.