Terms of Service

Effective Date: January 11, 2025
Last Updated: January 11, 2025

These Terms of Service ("Terms") govern your use of the TriLane.co website and services (the "Service") operated by United Lanes LLC, doing business as TriLane.co ("TriLane," "we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and legally authorized to enter into contracts to use the Service. By using TriLane, you represent that you meet these requirements.

If you are using the Service on behalf of a business or entity, you represent that you have the authority to bind that entity to these Terms.

2. Account Registration

2.1 Account Creation

To access certain features, you must create an account by providing a valid email address or signing up via Google. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorized use

2.2 Accurate Information

You agree to provide accurate, current, and complete information during registration. If you provide your DOT number, we will retrieve publicly available information about your carrier authority from the FMCSA database to populate your profile.

2.3 Account Sharing

You may not share your account credentials with others or allow multiple users to access the Service using a single account.

3. Subscription and Payment

3.1 Pricing

TriLane offers an annual subscription for $99/year, billed automatically via Stripe. Pricing is subject to change, but we will notify you at least 30 days before any price increase takes effect.

3.2 Auto-Renewal

Your subscription will automatically renew each year unless you cancel before the renewal date. We will send you email reminders before your subscription renews.

3.3 Payment Processing

All payments are processed by Stripe. You agree to provide accurate payment information and authorize us to charge your payment method on file.

3.4 No Refunds

Because TriLane provides immediate access to a proprietary database of broker contacts and digital tools, all purchases are non-refundable once you gain access to the Service. This includes:

• Annual subscriptions (even if you cancel early)
• Access to broker contact information
• Use of route optimization tools
• Access to the CRM and other features

By subscribing, you acknowledge that you understand and accept this no-refund policy.

3.5 Cancellation

You may cancel your subscription at any time by contacting info@trilane.co or through your account settings. Upon cancellation:

• You will retain access to the Service until the end of your current billing period
• Your subscription will not auto-renew
• Your account data (including CRM notes and saved routes) will be deleted within 30 days after your subscription expires

4. Permitted Use

You may use TriLane solely for lawful purposes related to operating your trucking business. You agree NOT to:

4.1 Prohibited Activities

• Scrape, copy, or download the broker database for resale, redistribution, or use outside the Service
• Share your account credentials with others or allow unauthorized access
• Use the Service to commit fraud, harassment, or illegal activities
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Interfere with or disrupt the Service, servers, or networks
• Spam or harass brokers using contact information obtained from TriLane
• Misrepresent your identity or authority when contacting brokers
• Use automated tools (bots, scripts) to access the Service without our written permission

4.2 Broker Contact Use

Broker contact information provided by TriLane is sourced from publicly available FMCSA and DOT databases. You agree to:

• Use this information solely for legitimate business purposes (e.g., inquiring about freight opportunities)
• Comply with all applicable laws, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act
• Not use broker contacts for spam, harassment, or fraudulent purposes

5. Intellectual Property

5.1 TriLane Ownership

All content, features, and functionality of the Service—including but not limited to text, graphics, logos, software, algorithms, and the broker database—are owned by TriLane and protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Service for your personal or business use. You may not:

• Copy, modify, distribute, or create derivative works based on the Service
• Resell or sublicense access to the Service
• Remove or alter any proprietary notices on the Service

5.2 User-Generated Content

You retain ownership of any content you create within the Service (e.g., CRM notes, saved routes). By using the Service, you grant us a limited license to store and display this content solely to provide the Service to you.

5.3 Ideas and Feedback

If you share ideas, suggestions, or feedback about the Service, you grant us the right to use, modify, and incorporate that feedback without compensation or attribution.

6. Data and Accuracy

6.1 Broker Data Accuracy

The broker contact information provided by TriLane is sourced from publicly available FMCSA and DOT databases. We do not guarantee that:

• Phone numbers, emails, or addresses are current or accurate
• Brokers are still in business or accepting new carriers
• Brokers will respond to your inquiries or offer you freight

You are solely responsible for vetting and verifying all broker contacts before doing business with them.

6.2 Route Optimization

The TriLane route optimizer provides suggestions based on algorithms analyzing market data, freight volume, and rates per mile. We do not guarantee that:

• Suggested routes will be profitable or available
• Freight will be available on the suggested lanes
• Market conditions reflected in the tool are current or accurate

You are solely responsible for evaluating all routes and business decisions based on your own research and judgment.

6.3 No Financial or Legal Advice

TriLane is a software tool, not a financial advisor, broker, or legal counselor. Nothing on the Service constitutes financial, legal, or professional advice. You should consult with qualified professionals before making business decisions.

7. Service Availability and Modifications

7.1 Uptime and Availability

While we strive to keep the Service available 24/7, we do not guarantee uninterrupted access. The Service may be unavailable due to:

• Scheduled maintenance or updates
• Technical issues or server downtime
• Force majeure events (e.g., natural disasters, internet outages)

We are not liable for any losses or damages resulting from Service downtime or unavailability.

7.2 Changes to the Service

We reserve the right to modify, suspend, or discontinue any feature of the Service at any time without notice. We may also update these Terms from time to time. If we make material changes, we will notify you via email or by posting a notice on the Service.

Your continued use of the Service after changes to the Terms constitutes acceptance of the updated Terms.

8. Account Termination

8.1 Termination by You

You may cancel your account at any time (see Section 3.5). Upon cancellation, your data will be deleted within 30 days.

8.2 Termination by TriLane

We reserve the right to suspend or terminate your account immediately, without notice or refund, if you:

• Violate these Terms
• Engage in fraudulent, abusive, or illegal activity
• Scrape, copy, or misuse the broker database
• Pose a security risk to the Service or other users

Upon termination, you will lose access to the Service, and your data will be deleted.

9. Limitation of Liability

You acknowledge that TriLane provides a software tool for informational purposes only and is not responsible for your business decisions, relationships with brokers, or financial outcomes.

10. Indemnification

You agree to indemnify, defend, and hold harmless TriLane, its officers, employees, and affiliates from any claims, damages, losses, or expenses (including attorney's fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your interactions with brokers or third parties
• Your violation of any law or regulation
• Any content you submit to the Service

11. Dispute Resolution and Arbitration

11.1 Governing Law

These Terms are governed by the laws of the State of Nebraska and the laws of the United States, without regard to conflict of law principles. Any disputes shall be resolved in Lancaster County, Nebraska.

11.2 Mandatory Arbitration

YOU AGREE THAT ANY DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, except for disputes that may be brought in small claims court.

Arbitration shall be conducted by a single arbitrator under the rules of the American Arbitration Association (AAA) in Lancaster County, Nebraska. The arbitrator's decision shall be final and binding.

BY AGREEING TO ARBITRATION, YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT.

11.3 Class Action Waiver

YOU AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDING SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY. You waive your right to participate in a class action, consolidated action, or representative action against TriLane.

11.4 Exceptions to Arbitration

TriLane may seek injunctive or equitable relief in court to protect its intellectual property rights or prevent unauthorized use of the Service.

12. Miscellaneous

12.1 Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and TriLane regarding the Service.

12.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full effect.

12.3 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

12.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. TriLane may assign these Terms at any time without notice.

12.5 Force Majeure

TriLane is not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or internet outages.

13. Contact Information

If you have questions about these Terms, contact us at:

By using TriLane, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.